please feel free to email us at firstname.lastname@example.org (copy and paste the email address for proper format)
5701 W. Latham St., Ste 101
may be sent to the above address, see below for shipping rates. They may be hand written or printed from the checkout screen. Payment for mail orders by US Dollar money orders or cashiers checks drawn on American Banks only, payable to: RockCandles.com, LLC Please include contact email address and phone number with your order. Mail orders generally ship in 1-6 weeks (1-2 weeks if in stock, 2-6 weeks if out of stock when we receive your order). Please include your email address, we will email you if there are additional delays and email shipping information when your order is processed. Payment by check will delay shipping by 2-4 weeks. If shipping is more than supplied with the order we will advise you by email or telephone. Shipping Rates: Minimum shipping/handling rate is $6.95. Minimum rates are based on the dollar value of your order and will show upon check-out (before order confirmation). Large or heavy orders will be shipped via Fedex Ground only. Any order over 2lbs may ship by ground service. Actual shipping charges are billed to the card used, as agreed to upon check-out. Smaller orders (under $50) may ship by the most USPS Priority Mail at our discretion if under 2 lbs.
No item shown is made by Native American Indians.
We ship anywhere in the continental United States.
International shipping is available, with some country restrictions. Orders over 2 pounds in weight, or rocks, are shipped in the USA or APO/FPO only. We reserve the right to cancel any order at any time for any reason. We may require additional information for your order, we will email you with any requirements for processing. We reserve the right to ship only to the valid billing address for the credit card used. We reserve the right to restrict any orders to cleared funds (Money Order or Cashiers check drawn on an American Bank in American Funds).
Due to manufacturing changes or improvements, packaging of products may vary from those pictured or described on our website. If an item is out of stock at the time we process your order, it will be removed from the order and the total will be adjusted appropriately.
Weights, sizes, and colors of our products may vary.
We are mainly a wholesale business and do not offer returns. Any exception granted for a return will be subject to up to a 30% restocking fee. Shipping and handling fees are non-refundable.
WE PROSECUTE CREDIT CARD FRAUD. We have prosecuted cases around the world and will prosecute all future cases.
By use of this site or entering an order, you agree to all our terms:
If you require signature for delivery you must request it on the special message screen upon checkout. If you live in a high-risk area we suggest you request signature confirmation. We will not be responsible for theft or loss. Requests in the special message area of checkout will also show on your automatic email confirmation. If you believe you requested signature confirmation but do not see it on your order confirmation you must contact us by email reply immediately. We reserve the right to require signature for delivery of any order and may cancel any order at our discretion. Orders may not be cancelled, however if you would like to attempt to cancel an order before shipping you may email your request (see above for email address) including your name and order number. If we are able to pull your order before processing we will accommodate your request. If you order has been processed, shipping/handling fees are non-refundable. In the event an order is returned as unaccepted or undeliverable shipping/handling fees are non-refundable.
If an item is oversold, the quantity will be adjusted and the balance of the order, if any will ship without further delay or notice.
If your order was damaged in shipping you must notify us immediately. You may return an item for replacement within 10 days of the shipment date if your order was damaged in shipping, unless it was insured. Insured packages: claims are filed directly with the shipper (UPS or FedEx) immediately return all the articles, container, and packaging to file your claim with them.
Errors aka Typos
In the event that one of our products or services is
listed with an incorrect price or incorrect information due to error or
information from suppliers, we shall have the right to cancel, refuse or correct
any orders with incorrect pricing (we would contact you for approval for change
or cancel the order(s)). We may cancel/refuse these orders regardless of whether
the order has been confirmed or card charged. We would refund the order amount
immediately if the card was charged. Thank you for your understanding, we strive
for perfection but we are only human.
3 party information/links/reviews/photos/images: RockCandles.com, LLC (RockCandles.com, LLC or RockCandles.com) may provide, or third parties may provide, links to other World Wide Web sites or other resources or information provided by other websites or resources (such as reviews and related images/photos). You acknowledge and agree that RockCandles.com LLC is not responsible for the availability of such information or external sites or resources and does not endorse and is not responsible or liable for any Content, photos, images, advertising, videos, products or other materials on or available from such sites or resources (even if it appears that such information/images/video etc is provided by RockCandles.com, LLC or this site. You also acknowledge and agree that RockCandles.com, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss regardless of value caused or alleged to be caused by or in connection with use of or reliance on any such information, content, photos, video, goods, reviews or services available on or through any such site or resource of information.
Other terms: Although we strive for perfection, we may have typographical errors or pricing errors. We reserve the right to make corrections. By use of the site or ordering, you agree that the maximum liability of RockCandles.com, LLC shall be the purchase price of the item and we are not responsible for inconsequential loss for any reason. Descriptive error liability. Occasionally we may run promotions or discounts: Discount coupons or codes may not be combined, only one discount code or coupon per order. Minimum purchase amount is the product order total before shipping & handling, tax or other charges.
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT IN THE STATE OF ORGANIZATION, (Arizona, USA) AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS.
You and RockCandles.com, LLC agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from RockCandles.com or any website operated by the above reference entity, by binding Arbitration administered by the American Arbitration Association, or in a small claims court and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Maricopa County, Arizona.
We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and RockCandles.com, LLC agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and RockCandles.com, LLC agree that any arbitration under this Agreement will take place on an individual basis ONLY. Class arbitrations and class actions are not permitted.
If you wish to begin arbitration against RockCandles.com you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site ( www.adr.org ) to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.
This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in extremely limited circumstances. You agree that, by entering into this Agreement, you and RockCandles.com, LLC are each waiving the right to a trial by jury or to participate in a class action.